GUARANTEED LIVE WITHIN 48 WORKING HOURS OR YOUR MONEY BACK

1. Definitions and Interpretation

1.1 Headings in these terms are for ease of use and do not form part of the terms nor effect their interpretation.

1.2 In these terms reference to the masculine, feminine and all neuter genders includes all other genders and reference to the
singular include the plural and vice versa.

1.3 These terms are to be governed by English Law.

1.4 In these terms the follow expressions have the following meanings:- “Stockport Web Design” means Web & Design Services Ltd, a
company incorporated under the laws of England and Wales [11540318] Stockport Web Design, Enterprise House 2 Pass Street, Oldham, Manchester, United Kingdom, OL9 6HZ.

2. Stockport Web Design's Responsibilities

2.1 Stockport Web Design will provide web consultancy services and/or marketing using reasonable care and skill at all times.

3. Pricing and payment terms

3.1 Stockport Web Design will provide the Services at the prevailing hourly rates from time to time and/or for the monthly fee or
such combination of the two.

3.2 Stockport Web Design may vary its charge-out rate at any time by prior written notice to you.

3.3 All hourly rates and prices quoted are exclusive of any VAT which is payable in addition.

3.4 Stockport Web Design will charge a setup fee for all websites with a monthly fee for hosting. Should a marketing agreement
be entered into with Stockport Web Design, the monthly fee will be wavered.

3.5 Marketing agreements will renew on a monthly basis until the end of the agreed terms or the account is terminated after the
initial trial period.

3.9 Services undertaken Stockport Web Design maybe invoiced at any time after Stockport Web Design has been engaged as
agreed by you and Stockport Web Design.

3.10 Any additional expenses to be incurred by Stockport Web Design on behalf of you as described in the Project Specifications will be invoiced in advance of such expenses being incurred by Stockport Web Design with payment due prior to such incursion.

3.11 Payment for Services rendered by v is always due on assignment.

3.12 Recurring payments made to Stockport Web Design are via direct debit (if available on your campaign) or credit / debit card. One-time payments are made via bank transfer (BACS/CHAPS)

3.13 Stockport Web Design accept MasterCard and VISA credit / debit cards. Visa Electron, Maestro, JCB and Diners cards may also be used.

3.14 If a client’s registered address is non UK, authorisation may be required from the card holding bank. Some of the above cards may not be available to use for non UK clients.

3.15 Stockport Web Design reserves the right to suspend its services at any time should any monies due to Stockport Web Design remain unpaid and Stockport Web Design will not accept responsibility for any loss arising from delay caused by such
suspension. In this instance, your marketing will automatically be paused yet normal monthly costs will be charged / accrued.

3.16 If payment is not made by the due date, Stockport Web Design reserves the right to charge interest from the date of invoice until the date of actual payment at the rate of 8% above the base rate for the time being of the Bank of England.

3.17 Stockport Web Design endeavour to investigate any malpractice or mis-selling issues. However, should the investigation
prove no wrongdoing by Stockport Web Design, an administration fee of £50 + VAT will be applied to the client’s billing account.

3.18 All monies due to Stockport Web Design must be paid in pounds sterling.

3.19 You have no right of setoff, deduction or counterclaim in respect of any monies owing to Stockport Web Design.

3.23 Stockport Web Design agree to process a refund only on the basis if a material breach on our part is made.

4. Time for Performance

4.1 Unless expressly agreed to the contrary, time is not of the essence in relation to any contract that is subject to these terms. Where time is made of the essence and the responsibilities of Stockport Web Design involve dependence upon you taking certain actions, if you do not take those actions within a reasonable time in the circumstances, the period of delay will be added to any period for performance by Stockport Web Design.

4.2 If a marketing campaign has been agreed, this will in general be live within a 48 working hour period. Should you have requested a delay to the start of your campaign, the marketing will not be live within 48 working hours and will revert to the agreed schedule on assignment.

4.3 An account can be paused on request, however in order to apply this, your account must have no arrears. Any accounts under a paused status can only be done so for a maximum of 100 days. Upon request of the pause, a re-instatement date must be provided. Should you fail to do so, Stockport Web Design possess the right to automatically restart the marketing after the
100 days period.

4.4 In the event of a live date falling on a non-working day, the date will be changed to the next available working day.

5. Confidentiality

5.1 By the very nature of service provided to you by Stockport Web Design, Stockport Web Design will frequently come across confidential information relating to your business and its’ suppliers, clients or customers. Stockport Web Design therefore agrees to keep all information that may come to its’ attention in relation to your business and its’ suppliers, customers and clients strictly confidential at all times during and after the provision of any services to you for a period of up to five years or such periods as you may be bound to maintain information confidential.

5.2 Clause 5.1 will not apply to any information that is in the public domain otherwise than through breach of clause 5.1 by
Stockport Web Design.

5.3 Where Stockport Web Design assigns or delegates any responsibilities to you to a third party, Stockport Web Design will
ensure that third party agrees to observe these terms and in particular the provisions of clause 5.1.

5.4 Stockport Web Design uses certain proprietary documents during the course of its relationship with its clients. Such documents will be notified to you as they are used and will be given the same confidential treatment as we give your confidential information.

6. Termination

Stockport Web Design believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

6.1 Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the execution process has started basis to the order. There is no cancellation of orders placed under the Same Day Delivery category.

6.2 If you do not wish to carry on with such campaign after the initial agreement, Stockport Web Design should be advised as soon as possible.

6.3 Any contract may be terminated for the services of Stockport Web Design governed by these terms at any time upon email notice.

6.4 Any accounts notice periods falling within the trial period can be cancelled with immediate effect. After the trial period, a five
day notice is required.

6.5 Termination of any agreement must be done by sending confirmation to the office by email found on our contact page. In
case you feel that the product/service received is not as per the scope of the project defined by you or as was mutually agreed
upon, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate action.

6.6 All notice periods commence upon receipt of email notice being received at the office address.

6.8 Any discounts agreed will become payable in full in the event of early termination of this agreement.

6.9 Stockport Web Design provides certain services on an annual basis and terminating these services early does not entitle you to a full or partial refund. Stockport Web Design does not accept cancellation requests unless the customer establishes that the quality of product/service delivered is not at par to the standards of requirements that was communicated or agreed upon.

7. Exemptions and Exclusions

7.1 Where you buy goods and services other than through Stockport Web Design but on recommendation by Stockport Web Design, Stockport Web Design may render assistance to you in the event of a dispute relating to such goods and services but your
rights are governed strictly by the terms of that third party.

7.2 Where you buy goods and service through Stockport Web Design (with Stockport Web Design acting as your agent) and such goods and/or services require the payment of ongoing renewal fees, it will be your obligation to ensure that such fees are kept up to date. The legal relationship is governed strictly by the terms of that third party, and it is on these terms that you will be bound. Stockport Web Design accepts no liability for any loss caused by error on your part.

7.3 Any statutory implied warranties are excluded to the full extent permitted by law.

7.4 Neither you nor Stockport Web Design are responsible for any losses arising through a cause which is beyond the reasonable control of the relevant party. Both you and Stockport Web Design agree that you will use all reasonable efforts to remedy any such matter and to resume for performance of these terms at the earliest reasonable opportunity.

7.5 Stockport Web Design always tries to accommodate a client’s urgent needs but cannot guarantee availability or any additional business at any particular time or with any particular period.

7.6 Stockport Web Design may terminate an agreement at any time if: a) the customer’s website contains any material which is illegal, pornographic, racially abusive or is likely to cause offence or to damage the reputation of Stockport Web Design; b) the customer commits any material breach of an agreement; c) the customer enters into liquidation whether compulsory or voluntary, has a receiver or administrator appointed, enters into any arrangement with its creditors or ceases or threatens to cease to trade.

7.7 Stockport Web Design will not accept responsibility for any incorrect email addresses being provided. Due to various issues
such as spam filters etc, we cannot be responsible for clients not receiving any reports, emails etc for Stockport Web Design. It is the responsibility of the client to inform us in any instance of their report not being received before the renewal date of their account within 48 hours.

7.8 In the event of suspected click fraud and / or unusually high traffic of a marketing campaign, Stockport Web Design reserve the right to pause and review such accounts. We cannot be held responsible for such incidents as they are out of our control. We rarely have downtime of more than 72 hours. Stockport Web Design employ a fair use policy.

7.9 Stockport Web Design will not accept responsibility for any misrepresentation made by it unless it is confirmed in writing (save for fraudulent misrepresentations) to the maximum extent permitted by law. Stockport Web Design will not accept responsibility for any indirect or consequential losses arising from either breach of these terms or from any other legal duty to you. In particular but not by way of limitation on this exclusion, Stockport Web Design will not accept any responsibility for losses arising from your failure to take a full backup of your system at least every seven days (and differential updates at least daily) and to store at least one backup copy off-site. You are strongly advised therefore to make arrangements for us to ensure that you protect yourself adequately in this regard and to maintain fully licensed virus-check up throughout your system.

7.10 Upon assignment of a website, content is provided by you and you acknowledge full responsibility for all content on your site, however created, and all more generally all content approved by you (whether produced by us or otherwise). It is your obligation to ensure that all use of the media solutions provided is legal and remains so throughout operation. Stockport Web Design accepts no liability for any content either on your site or approved by you through the normal procedures agreed by us. You accept all liability arising from third party claims relating to content covered by this section and indemnify Stockport Web Design to the maximum extent possible for any costs, damages and losses suffered as a result of any breach of this obligation. We reserve the right to take down any content where we have reason to believe content contravenes the law or a third party’s rights.

7.11 Stockport Web Design endeavour to ensure continuation of service at all times however, Stockport Web Design shall not in
any event be held liable for interruptions of service or down time of marketing.

8. Refund Policy

Full refund will be made if you cancel our services within 72 hours of making the payment. If you choose to terminate our services after the initial 72 hours then you will be charged an amount equivalent to the working hours put into the project. The balance will be credited to the account from which you made payment within 14 days of cancellation. Cancellation of any
service renewal should be done 5 days prior to the start of next billing cycle. If cancellations are made after the start of the billing cycle then an amount equivalent to the working hours put into the project during that month will be liable, which the clients will be entitled to pay.

If you signed up for our services, but did not make use of them then you are still entitled to pay us.

9. General Provisions

9.1 These terms may only be varied in writing by Stockport Web Design and any other purported variation would not be effective.

9.2 If you constitute more than one “legal person”, each of you is jointly and severally liable to Stockport Web Design under these terms.

9.3 In signing these terms and conditions you understand the account will renew each month until Stockport Web Design are advised otherwise.

9.4 In relation to the unpaid invoices of Stockport Web Design all such disputes are subject to the exclusive jurisdiction of English Courts of Law.

9.5 In relation to other disputes under these terms, if Stockport Web Design and you cannot resolve any dispute between themselves within a reasonable time (not to exceed 5 days from the date of notice of the dispute), Stockport Web Design will instruct an independent third party debt recovery team to assist.

9.6 Stockport Web Design do not offer a cooling off period. More information regarding business to business contracts can be found on the Stockport Web Design website.

9.7 Any form of verbal or threatening abuse will not be tolerated and will result in the call being terminated. Calls of a threatening nature may be reported to the police.

9.8 Any complaints by you against Stockport Web Design are requested in writing via email or post.

9.9 Any indulgences granted to you by Stockport Web Design at any time will not operate as a waiver of its rights under these terms either in respect of a particular breach or in respect of any future breaches of the same or a similar nature.

9.10 Any contract between you and Stockport Web Design is only intended to benefit you unless Stockport Web Design expressly acknowledges the rights of a particular third party in writing.